Contact us
We understand the importance of effective communication and swift support for our valued customers. Below, you will find information on how to reach us regarding any questions, concerns, or issues you may have.
Customer Support Availability
Our customer support team is available to assist you with any inquiries or problems you encounter while using our platform. We strive to provide timely and helpful solutions to ensure your experience remains positive and enjoyable.Live Chat Support
For immediate assistance, you can engage in a live chat session directly from the website during certain hours of operation (see below for details). Please note that we do not guarantee real-time support availability 24/7 but make sure to provide responsive help as soon as possible.To initiate a live chat, please click on the "Live Chat" button located at the bottom right corner of our webpage. Our team will be happy to assist you during supported hours:
Please note: Live chat support is available in English, French, German, Italian, and Spanish languages for your convenience.
Email Support
If you prefer a more detailed explanation or have questions that require written responses, you can send an email directly from our platform. Please use the "Contact Us" form located on the website to reach out to us.Please note: Emails will be responded to as soon as possible by our support team; however, please do not expect real-time replies as with live chat. We aim for a 24-hour turnaround time but cannot guarantee it in all cases.
Help Centre Access
Before reaching out to us directly, we recommend visiting our Help Centre section of the website, which is available 24/7 and contains comprehensive information on various topics related to our platform. This resource should be able to address many common issues or questions you may have.The help centre includes:
- Frequently Asked Questions (FAQs)
- Detailed explanations of key features
- Troubleshooting guides for technical issues
Verification or Account-Help Support
In case you encounter any difficulties with account-related matters, such as verification requirements or profile updates, please feel free to reach out to our dedicated support team through live chat or email.Please note: For sensitive information (e.g., payment details), we cannot provide assistance via public channels and request that users contact us directly for secure communication.
Responsible Gambling Assistance
We take responsible gaming very seriously. If you have any concerns related to your betting habits, please do not hesitate to reach out to our support team or access the 'Gambling Therapy' page linked in other sources of information on gambling and self-exclusion mechanisms.To minimize harm, we offer:
- Time-outs
- Self-exclusion options
- Anti-collusion/anti-bonus-abuse provisions
Technical Support
For technical issues regarding our platform's performance or accessibility (e.g., browser compatibility), please refer to the Help Centre first. If your issue persists, you may contact us through live chat support.Please note: We strive for seamless user experience but cannot guarantee optimal results in all circumstances due to software and hardware limitations.
